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The Consumer Duty’s ‘Minimal’ Impact on SMCR

And How It's Not So 'Minimal' At All     

Join us virtually on-demand as Sara Cody of LinkLaters LLP and Peter Haines of CCL Academy joins StarCompliance to shed light on what should be happening and the significant impact Consumer Duty truly has on SMCR. Sara will provide critical guidance and direction for ensuring your business can support Consumer Duty in the long term, and Peter will give us the inside scoop on his duties as a Consumer Duty Champion, along with best practices for training your employees. Key topics will include:

•    Identifying a Consumer Duty Champion and what it actually means
•    Embedding Consumer Duty into Statements of Responsibility
•    The critical need for Reasonable Steps
•    Consumer Duty and it’s dotted line to SMCR Code of Conduct
•    Tailored Duty training and why it’s important
•    Using your current SMCR framework to obtain Consumer Duty success
•    The important role technology plays in monitoring and supporting Consumer Duty

Ensure your firm and your first line is setup for long term success and join us for this informational webinar sure to put you on the right track.

Expert Speakers

Sara Cody


Sara is a Counsel specialising in UK contentious regulatory work. She has experience of all aspects of regulatory enforcement and has written extensively on both FCA/PRA enforcement decisions and UK, EU and global enforcement trends. Sara’s technical expertise means she is frequently called upon by clients to design and deliver bespoke training on the FCA and PRA enforcement process and investigations skills, providing innovative solutions to enable them to navigate regulatory and legal change. She also regularly works with trade bodies and firms responding to FCA and government consultations concerning proposed changes to regulatory policy.

Peter Haines

Peter Haines

Peter Haines is Director of GRC Training at CCL Academy. He has over 35 years’ experience of regulation and compliance, as a regulator, senior compliance officer, consultant and non-executive director. He is currently a Consumer Duty Champion with a financial services firm and has trained Boards, executive management, project teams and all staff on the Consumer Duty.


Andy Atkinson

Andy Atkinson Profile Pic

Andy Atkinson joined StarCompliance in 2022 and is the Head of Product Management for Star’s Individual Accountability Regime (IAR) and Training & Competency (T&C) solutions. Andy has over 25 years of experience in product management, business development, and business analysis. He’s dedicated more than 15 years of his career to the financial services sector, delivering solutions to support regulated entities in the UK for Training & Competency and the Senior Managers & Certification Regime (SMCR). As global accountability regimes continue to emerge, Andy is using his deep knowledge and understanding of SMCR to develop fit for purpose solutions that can meet the needs of accountability regimes around the globe.


Meeting The July Implementation Deadline for Consumer Duty with Confidence

Join StarCompliance & Bovill Consulting for an informational Lunch N’ Learn and networking opportunity on 18 May from 11:30-14:00 at Sea Containers House, 18 Upper Ground, London.

Bovill Principal Consultant, Michael Lawrence, has spent over 16 years at the FCA supervising the retail investment market. He has significant regulatory experience around product governance, most recently, as one of the FCA’s Consumer Duty experts.